Privacy Policy

This Privacy Policy explains how VOICED Law ("VOICED Law," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, submit a contact or intake form, or use the VOICED Market platform, custom landing pages, lead dashboards, or other services we provide (collectively, the "Services"). By using the Services, you agree to the practices described here.

1. Who This Policy Applies To

This Policy covers two groups of users: (a) law firms and firm representatives who engage VOICED Law for marketing, lead generation, and technology services, and (b) consumers who submit information through a website, landing page, or intake form that VOICED Law operates on behalf of a client firm. Where we operate a landing page or intake flow on behalf of a client firm, that firm is the controller of the consumer information collected; we act as a service provider/processor for the firm and also follow this Policy for our own internal use of that information.

2. Information We Collect

Information you give us directly. When you submit a contact, demo, or intake form, we collect the information you provide, such as your name, firm name, role, email address, phone number, practice area, case type, location, a short description of your matter or goals, and any other details you choose to share.

Information collected automatically. When you visit the site, we and our analytics and advertising providers may automatically collect technical information such as IP address, device and browser type, operating system, referring/exit pages, pages viewed, time spent, and approximate location derived from IP. We use cookies, pixels (including those operated by ad platforms), and similar technologies for this purpose.

Information from third parties. We may receive information about leads from advertising platforms (such as Google, Meta, TikTok, and LinkedIn), call-tracking providers, and CRM integrations used by our client firms.

3. How We Use Information

• To respond to inquiries and evaluate whether a firm is a fit for our Services;
• To deliver the Services, including routing consumer leads to the correct client firm;
• To operate, maintain, secure, and improve the Services, including dashboards and reporting;
• To measure and improve the performance of marketing campaigns (including conversion tracking and attribution);
• To send service updates, transactional messages, and — where permitted — marketing communications about VOICED Law;
• To detect and prevent fraud, abuse, or violations of our Terms;
• To comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell personal information for money. We may share information in the following ways:

• With client firms. Consumer intake information is shared with the law firm whose landing page or campaign the consumer submitted, so that firm can respond and evaluate the matter.
• With service providers. Hosting, analytics, CRM, email/SMS, call tracking, payment, and ad-platform vendors that process information on our behalf under written contracts.
• With advertising partners. We may share hashed identifiers or conversion events with ad platforms to measure and optimize campaign performance. Some U.S. state laws treat this as a "sale" or "sharing for cross-context behavioral advertising"; see Section 8 for your choices.
• For legal reasons. When required by law, subpoena, or court order, or to protect the rights, safety, or property of VOICED Law, our users, or others.
• In a business transaction. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

5. Cookies and Tracking Technologies

We use cookies and similar technologies — including first-party analytics cookies and third-party advertising/conversion pixels — to remember preferences, measure traffic and campaign performance, and serve relevant ads. You can control cookies through your browser settings, and you can opt out of certain ad-platform tracking through the platforms' own settings (for example, Google Ads Settings and Meta Ad Preferences) or through industry tools such as the Network Advertising Initiative (optout.networkadvertising.org) and the Digital Advertising Alliance (optout.aboutads.info). We currently do not respond to "Do Not Track" browser signals.

6. Communications and SMS/Phone

If you provide a phone number through an intake form, you agree that VOICED Law or the client firm associated with the form may contact you by phone, SMS, or email about your inquiry, including via automated technology. Message and data rates may apply. You can opt out of marketing communications at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us through the homepage form. Opt-out does not apply to transactional or service-related messages.

7. Data Retention

We retain information for as long as needed to provide the Services, meet our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Consumer intake information shared with a client firm is retained by that firm according to the firm's own retention practices. You can request deletion as described in Section 8.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, to opt out of "sales" or "sharing" for targeted advertising, and to limit our use of sensitive personal information. Residents of California (CCPA/CPRA), Colorado, Connecticut, Virginia, Utah, and other U.S. states with comprehensive privacy laws have specific rights under those laws. Residents of the EEA, UK, and Switzerland have rights under GDPR/UK GDPR.

To exercise a right, contact us through the form on the homepage and tell us which right you want to exercise. We will verify your identity before responding and will respond within the timeframe required by applicable law. You have the right not to be discriminated against for exercising a privacy right. If you submitted information through a landing page operated for a specific firm, please also contact that firm directly, as it controls that information.

9. Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us so we can delete it.

11. International Users

VOICED Law is based in the United States, and the Services are operated from the United States. If you access the Services from outside the U.S., you understand that your information will be transferred to, stored, and processed in the U.S. under U.S. law, which may differ from the laws of your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes will be communicated through the Services or by other reasonable means.

13. Contact

Questions, complaints, or requests regarding this Privacy Policy can be sent through the contact form on the homepage.